NUDGLOO: privacy policy
Effective date: November 8, 2026
1. Who we are
NUDGLOO is a puzzle game for iPhone and Android created by Brand Experience Ya España S.L. (Koolbrand brand, tax ID B36979110), based at Av. García Barbón 30, 6º Of. 1, 36201 Vigo, Spain. We are the controller of your data.
For any privacy question, write to hola@koolbrand.com.
2. Our idea in one sentence
NUDGLOO has no accounts: we don’t ask for your name, email, phone number or a password, and your progress is saved only on your phone. The game is free and is funded by Google AdMob ads and optional in-game purchases.
3. What data is processed
Your progress, only on your phone. Levels completed, coins, gems, accessories, settings, language and purchases already delivered. They are saved in a file inside the game, on your phone. Koolbrand has no servers for NUDGLOO and does not receive this information.
Ads (Google AdMob). To show ads, the Google AdMob kit included in the game processes, under Google’s own policy:
- your device’s advertising identifier (IDFA on iPhone, Android advertising ID);
- IP address, phone model, system version and language;
- how you interact with ads (whether they are viewed or tapped);
- technical diagnostics and ad performance data.
In the European Economic Area, the United Kingdom and Switzerland, when you open the game we ask whether you agree to personalized ads, using Google’s consent form. You can change your answer at any time in Settings → Privacy and ads. On iPhone, Apple also asks whether you allow tracking; if you say no, the advertising identifier is not shared. Without your consent, ads are not personalized.
Ads are limited to content suitable for all audiences.
In-game purchases. They are charged by Apple (on iPhone) or Google Play (on Android), under their own terms. Koolbrand never sees or stores your payment details. The game only receives the purchase confirmation and order number, which are saved on your phone so each purchase is delivered once and can be restored.
Crash reports (Sentry). If the game hits an error or closes unexpectedly, it sends a technical report to Sentry so we can fix it: the error and the game log at that moment, the game version, the phone model and the system version. It does not include your name, the advertising identifier or anything that identifies you, and Sentry does not store the IP address. Reports are stored on servers in the European Union.
Measuring our ads (Meta, Android only). When we advertise NUDGLOO on Facebook and Instagram, the Meta kit included in the Android game tells us which ad brought you. It sends Meta:
- the Android advertising ID and an identifier that the Meta kit itself creates when the game is installed;
- the IP address and technical data about the device and the game: model, system version, language, time zone, mobile carrier, screen size, storage space and game version;
- that you installed and opened the game, and when you complete level 10 and the daily challenge;
- the amount and currency of your purchases, never your payment details.
In the European Economic Area, the United Kingdom and Switzerland it only turns on if you give your consent to Meta in Google’s form. If you withdraw it in Settings → Privacy and ads, it stops sending game data and the advertising ID right away, and it turns off completely the next time you open the game.
What we do NOT process: name, email, phone number, location, contacts, photos, microphone or health data.
4. What it is used for and the legal basis
| Purpose | Data | Legal basis |
|---|---|---|
| Letting you play and saving your progress | Progress (only on your phone) | Performance of a contract (providing the game) |
| Delivering and restoring your purchases | Purchase confirmation and order number | Performance of a contract |
| Showing personalized ads | Advertising identifier and device data | Consent |
| Showing non-personalized ads, measuring them and preventing fraud | Technical device data and ad interactions | Legitimate interest |
| Finding and fixing errors and crashes in the game | Technical crash report (no data that identifies you) | Legitimate interest |
| Knowing which NUDGLOO ads on Facebook and Instagram bring players (Android only) | Advertising and Meta kit identifiers, IP address, device data, install, level 10, daily challenge and purchase amounts | Consent |
| Answering your messages | What you write to us | Legitimate interest or consent |
We don’t make automated decisions about you and we don’t sell your data.
5. Who we share data with
| Provider | What for | What it receives |
|---|---|---|
| Google (AdMob) | Ads and consent | As described in section 3. Google acts under its own policy: https://policies.google.com/privacy and https://policies.google.com/technologies/ads |
| Sentry (Functional Software, Inc.) | Crash reports from the game | The technical report described in section 3. Policy: https://sentry.io/privacy/ |
| Meta Platforms Ireland Ltd. | Measuring our ads on Facebook and Instagram (Android only) | As described in section 3. Policy: https://www.facebook.com/privacy/policy/ |
| Apple and Google Play | App stores and charging purchases | They handle the purchase under their own policies |
6. International transfers
Sentry crash reports are stored in the European Union. Google, Apple and Meta may process data outside the European Economic Area, for example in the United States. All three companies participate in the EU-US Data Privacy Framework and use standard contractual clauses.
7. How long data is kept
- Your progress: on your phone, until you uninstall the game or clear its data.
- Crash reports: 30 days, then deleted automatically.
- Ad data: for the periods set by Google in its policy.
- Meta ad measurement: for the periods set by Meta in its policy.
- Emails you send us: as long as needed to answer you.
8. Children
NUDGLOO is intended for people aged 13 and over and is not directed at children. We do not knowingly collect data from children under 13. If you believe a child has sent us data, write to us and we will delete it.
9. Your rights
You can request access, rectification, erasure, objection, restriction and portability by writing to hola@koolbrand.com. Since we don’t store your progress and you have no account, almost everything is in your hands:
- Delete your progress: uninstall the game or clear its data in your phone’s settings.
- Ads: change your consent in Settings → Privacy and ads. You can also reset or turn off the advertising identifier in your phone’s settings.
If you are not satisfied with how we handle your data, you can complain to the Spanish Data Protection Agency (www.aepd.es).
10. Changes to this policy
If we change anything important, we will say so on this page and in the game, with its effective date.